- What type of information we collect?
- Information concerning Minors
- How do we collect your information?
- For what purposes we collect the information?
- With whom we share the information and for what purpose?
- How can you access or change your information?
- For how long we retain your information?
- How we protect your personal information
- How to contact us
What type of information we collect?
- Information provided by you
Information submitted via our Service
We collect information that identifies an individual or may with reasonable effort identify an individual, or may be of private or sensitive nature ("Personal Information") submitted by you, including your name, password, email address, status, relationship interest, ethnicity, religion, social habits or preferences, height, weight, birthday, precise geo-location information (collectively "Profile Information"), messages you sent to other users (including photos, location, audio or video files) or any other information you voluntarily submit to your profile or is generated by your use of VIGR.
Information you make available to the public via our Service
We collect information you make available to other users via our Service including, but not limited to, your username and other Profile Information, and the content you post, or any other information you voluntarily submit or are generated by your use of VIGR.
- Information transmitted by your device
When you visit the Service, we also automatically collect, inter alia, information transmitted by your device, including your IP address, device ID (which is unique to the device on which you install the VIGR Application or use the Service), geo-location information (via your GPS, WiFi or cellular technology in your device), certain software and hardware information about your device, including the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Service.
Information concerning Minors
The VIGR Service is intended for users of the age of 18 years (21 years in places where 18 years is not the age of majority), at least. We do not intentionally or knowingly collect, use or disclose Personal Information regarding user who are under the age of maturity. We reserve the right to request proof of age at any stage so that we can verify that minors are not using the Service.
How do we collect your information?
We collect information submitted directly by you, or information transmitted automatically from your device using various standard technologies, such as cookies, log files, web beacons or other similar technologies.
When you visit our Service we may assign your device with a log file or a cookie (session or persistent). A "cookie" is a small piece of information that a website assign to your computer’s hard drive while you are viewing a web site. You may remove our cookies by following the instructions of your operating platform or your browser preferences; however, if you choose to disable cookies, some features of the VIGR Service may not operate properly.
For what purposes we collect the information?
The information we collect enable us to personalize your interactive user experience and facilitate your access to our Service, customize our features and services to your needs, track your content and your activities in order to deliver advertisements tailored to your interests (whether via our Service, website or application, or websites or applications of third parties, or your e-mail address) and monitor the effectiveness of our Service and activities.
We may also use the information to perform research, for technical diagnostics, analytics or statistical purposes, conducting surveys or for our customized mailing list with respect to products or services that may be of interest to you either from us or other third parties.
We may also use the information to communicate with you via e-mail, mobile device, etc.
With whom we share the information and for what purpose?
- Service Providers
We share Information, including Personal Information, with our affiliated companies and our service providers, who are certified to use the information only for the purposes of providing certain services for you, or for us and for our affiliated companies and business partners (e.g. customer service, technical support, marketing assistance, analytics, ad tracking, etc.). The information will be disclosed only to the extent required to perform the service. Service providers are not permitted to share or use Personal Information for any other purpose.
- Public Information
Information, including Personal Information, you provided in the course of registering as a user may be viewable to other users of the Service, as well as information you shared with other users (e.g. photos you uploaded, your username, personal description, etc.).
You acknowledge and agree that information you share with other users or provided in your profile is available to the public. You are responsible for protecting and enforcing your rights with respect to your Personal Information.
- Other Disclosures
- Affiliates and corporate transaction
We may share Information, including Personal Information, with our parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively "Affiliates").
We may share Information, including Personal Information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale).
- Aggregated Information
Non-Personal Information, aggregated information or Personal Information in non-human readable form (de-identified) may be shared with third parties (including ad networks, advertising companies and service providers) in any of the above circumstances, as well as for the purpose of developing or delivering tailored or targeted advertising (whether via our Service, website or application, or websites or applications of third parties, or your e-mail address), or for the purpose of improving our Service, conducting business analysis or other business purposes. This information may be combined with information we collect from other sources, to the extent that the information remains non-Personal Information.
- Third party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties via our Service (whether our website or application; e.g. by clicking on a link to any other website or location) or via other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. E.g. when conducting a payment by credit card via our third party vendors (such as Apple Store or Google Play Store), the vendors may collect your credit card information and additional information necessary for processing or authorizing your credit card payments.
These payment companies may also provide certain of your details to us - but this shall not include your credit card number.
You acknowledge and agree that information you share with other users is available to the public. You are responsible for protecting and enforcing your rights with respect to your Personal Information.
How can you access or change your information?
If you have a VIGR account, you may review or update certain field of your Profile Information (in your settings page), at any time. You may also remove or disable your account. You may also change your email address or password associated with your account with compliance to our Service's methods.
As stated above, you may remove our cookies by following the instructions of your operating platform or your browser preferences. You may also refrain from providing us with any information you do not feel comfortable sharing. However, please be advised that failure of providing us with certain information may result in our inability to provide you the full features of our Service.
For how long we retain your information?
We retain the information (including your Personal Information) for as long as needed to provide the Service and to comply with our legal obligations, resolve disputes and enforce our agreements.
How we protect your personal information
We take security measures to help safeguard your personal information from unauthorized access and disclosure. However, no system can be completely secure. we do not promise, and you should not expect, that your personal information, chats, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email.
Promotional emails and SMS offers
We may email you periodically our Service's news, updates or information regarding our latest products or services, as well as third party offers that we believe may interest you.
As a responsible member of the cyber community VIGR Service maintains a strict policy forbidding any third party from sending any sort of promotional emails on behalf of the VIGR Service – solicited or unsolicited.
This means we go beyond merely prohibiting spamming. To make things even clearer for everybody we don't let any third party to send any emails on our behalf. Moreover, the Service itself only sends emails to persons who have registered on with the Service. These policies demonstrate our strong "Anti-SPAM Policy".
How do we operate?
In every case we receive a complaint regarding one of our direct marketers/partners or any other third party sending emails on our behalf, our Abuse Team immediately initiates an investigation.
It is important that you understand that the Abuse Team investigates every single complaint we receive. Affiliates/direct marketers found by our Abuse Team to have been promoting this site by email face termination of its/his account and possible forfeiture of earnings.
In extreme cases, our Legal Department is also involved.
If you have been emailed by a third party in any matter that is connected to the VIGR App, please report it to abuse@VIGRAPP.com and our Abuse Team will take immediate action. Please include the complained-of email itself in your complaint, so the Abuse Team can proceed with the investigation.
Retention of personal information
If you have registered with an account through our Services, the Company will retain your Personal Information during the period your account is active. In addition, the Company will retain your Personal Data for additional periods, to enable the Company to meet its legal obligations under applicable laws or regulations, Know-Your-Customer and Anti-Money Laundering regulations.
In addition, the Company may retain your Personal Information for longer periods, provided that retaining such information is necessary for the Company’s legitimate interests, such as fraud prevention and record keeping.
If for any reason you wish to delete your Personal Information, please send us an e-mail to: DPO@VIGRAPP.com, and we will make reasonable efforts to address your request.
If you reside in the EU or in other locations that provide you with the below rights, you may contact us at any time by email (at: DPO@VIGRAPP.com), and request:
1. To access or delete any Personal Information relating to you;
2. To change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted). Note that you may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations);
3. That we will restrict or cease any further use of your Personal Information;
4. That we will provide the Personal Information you volunteered to us in a machine-readable format.
Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including any legal and ethical reporting or document retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.
How we keep your information secured
We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
We employ industry standard procedures and controls to ensure the safety of our users’ information, such as:
- Secure network topology, which includes intrusion prevention and Firewall systems;
- Encrypted communication;
- Authentication and Access Control;
- External and Internal audit tests; etc.
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
How to contact us
If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us via email at DPO@VIGRAPP.com or by sending a letter to:
§ Matech LTD
§ Attn: Data Protection Officer
§ Unit 3203-4, No. 69 Jervois Street, Sheung Wan, Hong Kong.
You may contact our representative in the EU by the following contact details:
We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time. If you are unsatisfied with our response, you can reach out to the applicable data protection supervisory authority.